TRAINED, TRUSTED, RELIABLE

Why is it so important to have an employee, not an independent contractor, have access to your home and be responsible for your pets’ care?

  • Employees are trained to company standards on processes and procedures
  • Employees are better insured than independent contractors – employees carry more than bonding and liability insurance – they are covered under Workers’ Compensation – if they are hurt during work activities, they are covered under the business and won’t be looking to you if they are hurt in your home
  • Employees have managerial oversight and support – we monitor their visit times, remotely, and perform random quality checks, on-site, to maintain company standards
  • As employees, they are not permitted to substitute a friend or relative to fulfill their commitment to you. We provide trained and trusted staff as a back-up in case your scheduled sitter has an illness or emergency. One of the reasons you are using a service is to know who has access to your home. We make certain that is the case

Trained – We don’t just assume our employees can do the job right. We teach them how to handle situations, what to expect, and what we expect of them:

Orientation

  • One-on-one review and discussion of our company policies, procedures, and review of Employee Handbook
  • Training on our daily operations and appointment and time-keeping software

Systematic 90-day training program

  • Field Equipment instruction
  • Animal Health
  • Animal Behavior
  • Scenario Training – includes dog walking and pet sitting real-life scenarios
  • Field training of dog walking and pet sitting appointments

Several touchpoints of training process

  • Multiple quality checks of work throughout 90-day training
  • Knowledge checks and tests throughout program
  • Individual one-on-one meetings to review key standards and procedures

Trusted – You have to do more than just love animals to become a Tails on Trails employee:

  • Rigorous hiring process
    • Criminal Background Checks
    • Phone and face-to-face interviews
    • Field Interview
    • Professional behavioral testing
    • Reference checking
  • Applicant tracking system utilized to make certain all aspects of hiring process maintained

Reliable – Our service guarantee provides peace of mind. Our management staff are not in the field doing visits. Instead, the management staff supervises and directs our employees utilizing:

  • GPS monitoring of arrival and departure times, as well as map locations
  • Separate timekeeping software that corresponds to the GPS mapping
  • Real-time, e-mail confirmation of all completed, pet sitting visits
  • A team of staff that provide care to each client – area teams share information and assist each other with questions
  • Random, on-site quality checks performed by Field Managers
  • On-call, evening, weekend, holiday, and emergency back-up provided by local managers

Schedule An Appointment!